[ Surprisingly, he does grow quiet to listen in on the interaction since his own diplomacy is getting them nowhere with the ghosts -a fact that does pain him to many lengths. He thought he was being polite! Rather than risk upsetting them further and inspiring more noise from them, he's curious what her methods are to try and placate them.

Do they really just want sympathy? Surely, they'd much rather find rest in the afterlife, but he's not exactly sure how to give them the send-off they desire. ]

How exactly do you plan on setting them free? Clearly, if it were that easy, they would have gone to the afterlife already.

[ Instead of continuing to suffer here as they are. He wonders if they aren't cursed somehow... ]

Ask them who exactly is responsible and if they can point us to where they are?