Ahh, don't be sad! [He's pretty much as new as she is, but that doesn't mean he isn't unhappy to see someone else upset about something] I mean, it is sad, if you're reading about the damage that's been done? But you shouldn't be sad, because it's better to focus on what we might be able to do to help.

[He tries a smile as he approaches, not getting too close (forever polite) but truly wanting to help] At least, that's what I think...